Jobs Opportunities

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services in accordance with Company management.

Main Job Tasks and Responsabilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customers inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• set up new customer accounts
• process orders, forms, applications and requests
• manage workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• keep records of customers interactions and transactions
• record details of inquiries, comments and complaints
• record details of action taken
• prepare and distribute customer activity reports
• maintain customer databases
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Education and Experience

• high School diploma, general eduction degree or equivalent
• fluent in English, Spanish and French (a fourth language such as German would be appreciated)
• well trained in international customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of admnistrative procedures
• Oral and written languages applications
• Product knowledge

Key Competences

• Interpersonal skills
• Communications skills, verbal and written
• Listening skills
• Problem analysis and problem solving orientation
• Attention to detail and accuracy
• Adataptbility, initiative , stress tolerance

Please send your application and any further inquiries to:

Daniela Spezia, Customer Service Manager
Email: dspezia@rupes.it

We are looking for Marketing Manager who will be responsible for enhancing our importer’s social media presence and reinforce our brand strategy. The ideal candidate should have an in-depth knowledge of diverse social media platforms and demonstrate expertise in optimizing content to maximize engagement and reinforce brand identity.

Job Functions:

• Formulate effective strategies and tactics to effectively promote our company, generate awareness, and attract relevant traffic to our business.
• Create valuable and engaging content for the ASEAN importer’s website and blog that captivates and converts our target audience.
• Conduct consumer behaviour analysis and adapt email and advertising campaigns accordingly.
• Work closely with ASEAN importer to define and implement the local marketing strategy to support business growth.

The Requirements:

• 3+ years of organic social media experience (executing content calendar, community engagement/comms,etc.)
• Willing to travel within ASEAN
• Sound knowledge and understanding of the business and industry
• Experience in detailing & automotive refinishing industry will be an added advantage.
• Fluent in English, Malay & Mandarin (both written and spoken)

If you are interested in this position, please email your CV to chin@rupes.com